Business Technology Partner

At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network, solid reputation, industry expertise, and a relentless can-do attitude.

With an expansive infrastructure network spanning Western Canada and North Dakota, we deliver essential solutions where they are needed most. Our partnerships focus on safely recovering oil and metals, disposing of liquid and solid waste, recycling materials such as metals, water, and oil, and reclaiming contaminated land to reduce environmental footprints.

SECURE is committed to innovation, helping our customers lower costs, reduce greenhouse gas (GHG) emissions, and exceed their business, safety, and environmental goals. We go beyond expectations — mitigating risks, reducing financial obligations, and maximizing value for our clients.

Join SECURE and be part of a team that steps up to make a meaningful difference in the industries we serve and the world we share.

As the Business Technology Partner, you will bridge SECURE’s Production Chemicals business and technology teams by translating field and operational needs into practical application improvements. You will champion the user experience, support requirements and testing, maintain data quality, and help drive adoption of tools that improve how our teams work across Western Canada.

This role is based out of Calgary, Alberta

You will join a collaborative, cross-functional team that works closely with Account Management, Procurement, Operations, Finance, Reporting, and Development. Together, the team partners with field users to deliver solutions that are practical, reliable, and aligned with the needs of the business.

This is a full-time, Monday-to-Friday position based in SECURE’s Brookfield Office in downtown Calgary, with occasional travel to field locations across Western Canada. Occasional after-hours or weekend support may be required during application releases or when system issues impact field operations.

• Business Champion: Act as the primary business owner and advocate for the Production Chemicals application. Understand how field and operations teams use the application, drive adoption, and represent their needs when enhancements are prioritized.
• Requirements & Process Mapping: Gather, document, and prioritize requirements with field, technical, and operations staff. Map current- and future-state processes, and turn business needs into user stories and acceptance criteria developers can build and test against.
• Development & Reporting Coordination: Coordinate with the development and reporting teams from design through release. Clarify requirements and confirm that application changes and reports meet business needs before they go live.
• Business Testing: Plan and lead business testing, including user acceptance and regression testing. Build test scenarios from real field and operational workflows, involve the right end users, document defects clearly, retest fixes, and give business sign-off before release.
• Training & Operational Support: Train users and support adoption of new functionality through communication and change management. Act as first point of contact for application questions, resolve issues where possible, and escalate defects with clear supporting detail.
• Master Data Support: Maintain and govern master data within the application, such as customers, locations, products, and treatment programs. Set and uphold data quality standards so operational and financial reporting can be trusted.
• Telemetry Program Support: Support telemetry programs, such as remote tank level and chemical injection monitoring, including onboarding new sites, validating incoming data, and working with field teams and vendors to troubleshoot data issues.
• Data Analysis & Continuous Improvement: Analyze operational, telemetry, and application data to identify trends and issues, and turn findings and user feedback into practical recommendations to improve business processes and application workflows.

• 5+ years in oil and gas Production Services, in a field, technical service, or operations role.
• Strong working knowledge of production chemicals and their applications (e.g., corrosion, scale, paraffin, emulsion, and H2S treatment), stimulation, and water chemistry.
• Experience gathering requirements, documenting processes, or working with technical teams on software or system changes.
• Diploma or degree in Chemistry, Chemical Technology, Chemical Engineering, or a related discipline; or equivalent industry experience.
• Advanced Microsoft Office skills, especially Excel, and experience with Google Workspace.
• A valid driver’s license for occasional field travel.
• Experience with telemetry, SCADA, or remote monitoring systems is considered an asset.
• Experience with master data management or data governance is considered an asset.
• Product owner experience on an Agile team, or business analysis training or certification (e.g., IIBA), is considered an asset.
• Knowledge of operations in the Western Canadian Sedimentary Basin is considered an asset.

Competencies and Attributes:

• Business Credibility: Trusted by field and operations teams; understands their work and speaks their language.
• Relationship Building: Builds strong partnerships across field, operations, leadership, and technology teams to drive collaboration and business results.
• Translating Business Needs: Turns field problems into clear, testable requirements, and explains technical changes to users in plain language.
• Clear Communication: Excellent verbal and written skills for documentation and training.
• User Support Mindset: Supports users with patience and empathy, especially when they are learning new tools or processes.
• Data Stewardship: Takes ownership of data accuracy and understands how data quality affects operations and reporting.
• Prioritization: Balances competing requests, makes trade-offs transparent, and keeps work focused on the highest business value.
• Adaptability: Thrives in a dynamic environment where there is no one-size-fits-all approach, adjusting to shifting priorities with ease.
• Initiative: Proactively identifies problems and improvement opportunities.
• Professionalism: Consistently upholds ethical standards, reliability, and a positive attitude.

At SECURE, we focus on opportunities for growth and improvement; for our employees, our customers, our partners, and the communities we operate in. We are an energetic team, driven by the needs of our customers, and we care about making a meaningful contribution. We strive to attract, retain, and motivate employees by offering a competitive compensation package that recognizes employee contributions and performance.

In addition to rewarding job opportunities, we offer:

• Competitive industry wages and compensation programs which include:
• Employer-paid benefits: health, dental & more
• Health Care Spending Account
• Employee Wellness Programs
• Employee Savings Plan
• Career progression
• A competitive employee referral program
• Industry-leading safety standards
• Community investment initiatives (Our Stories)

We believe our team’s strength comes from our diversity.

Every SECURE employee has the right to feel safe and welcome. We pride ourselves on being a respectful workplace where all employees have equal access to opportunity and support.

We are a trusted partner. We extend those same efforts outside of the organization through our respectful engagement with our diverse base of stakeholders in the communities in which we operate.

Applicants are not assessed on the grounds of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, or physical handicap. Our operations span across Canada and the United States, and we actively seek out a wide range of applicants for both field operations and office roles.